Returns

WatchTick Returns & Exchange Policy

At WatchTick, we take pride in delivering pristine, inspected items. We want you to be completely satisfied with your purchase. To maintain our high standard of quality and keep prices competitive for all customers, returns are processed strictly according to the conditions below.

1. Return Window & Authorization

• You must contact returns@watchtick.co.uk within 14 calendar days of delivery to request a Return Merchandise Authorization (RMA) number.

• Returns dispatched without prior authorization or outside the 14-day window will not be accepted.

2. Item Condition & Security Inspection

• Items must be returned in 100% original, unworn, and pristine condition, with all security tags, protective films, boxes, booklets, and accessories fully intact.

• Items showing any signs of wear, sizing adjustments, micro-scratches, or removed security tags are ineligible for a refund and will be returned to the buyer at their expense.

• Every return undergoes a thorough hands-on inspection against pre-dispatch archive photos/video.

3. Return Shipping

• The buyer is strictly responsible for all return shipping costs.

• Items must be sent using a trackable, insured postal service covering the full value of the item. WatchTick is not responsible for items lost or damaged in transit.

4. Restocking & Handling Fee

• All authorized returns for change of mind or fit preference are subject to a 10% restocking and processing fee to cover inspection, re-sanitization, and administrative costs. This amount will be deducted from your final refund balance.

• Original delivery fees (where applicable) are non-refundable.